Refund & Returns Policy

We want customers to feel confident shopping with Nexunimat. Eligibility and instructions may vary by product and supplier, so contact support before returning an item.

Requesting help

Email support@nexunimat.com with the order number, item name, reason for the request, and clear photos when an item is damaged, defective, or incorrect.

Condition of returns

Unless an item arrived damaged, defective, or incorrect, it should be unused and returned with original packaging and accessories. Do not send a return to the sender address without receiving instructions first.

Non-returnable items

Final-sale, personalized, hygiene-sensitive, hazardous, downloadable, or gift-card items may be non-returnable where permitted and clearly disclosed before purchase.

Refund timing

Approved refunds are issued to the original payment method. Bank or card processing times may apply after a refund is submitted.

OWNER REVIEW REQUIRED — PLACEHOLDER POLICY: Before enabling paid orders, confirm the return-request window, return address process, restocking rules, return-shipping responsibility, cancellation window, damaged-item evidence requirements, exclusions, and refund processing timeline against every supplier and applicable U.S. law.